RETURNS AND EXCHANGES:
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, PLEASE LET US KNOW. WE ACCEPT RETURNS OR EXCHANGES FOR ALL ITEMS WITHIN 7 DAYS OF RECEIPT.
PLEASE E-MAIL RETURNS@BIGB-ONLINE.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER TO ARRANGE FOR A REFUND OR EXCHANGE (MINUS SHIPPING CHARGE OF £2.50).
RETURNS OR EXCHANGES MADE WITHOUT PRIOR NOTIFICATION WILL NOT BE PROCESSED.
PLEASE NOTE, THE GOODS ARE YOUR RESPONSIBILITY UNTIL THEY REACH US.
FOR YOUR OWN PROTECTION, WE RECOMMEND THAT YOU RETURN THE PARCEL USING A RECORDED DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS.
RETURN SHIPPING CHARGES ARE NON-REFUNDABLE AND ARE THE FULL RESPONSIBILITY OF THE CUSTOMER, UNLESS WE DELIVERED THE ITEM(S) TO YOU IN ERROR, OR IF THE GOODS ARE DAMAGED OR FAULTY (SEE FAULTY OR WRONG ITEM FOR MORE DETAILS).
WE WILL ISSUE A REFUND ON RECEIPT AND EXAMINATION OF THE GOODS OR EXCHANGE THE ITEM(S) FOR A DIFFERENT SIZE OR COLOUR PREFERRED (MINUS SHIPPING CHARGE OF £2.50).
WE CANNOT ACCEPT ANY RETURN OF GOODS IF THEY ARE WORN OR SOILED. WE RESERVE THE RIGHT TO INSPECT THE GOODS BEFORE A REPLACEMENT OR CREDIT IS ISSUED.
THE ITEM(S) MUST BE RETURNED IN THE ORIGINAL PACKAGING WITH RETURNS DOCUMENTATION COMPLETED.
PLEASE ENCLOSE A COMPLETED RETURNS FORM FROM OUR WEBSITE AND SEND THE PARCEL TO:
RETURNS DEPT
BIG B(UK) LTD
28 ALBERT PALACE MANSIONS
LURLINE GARDENS
LONDON
SW11 4DG
YOUR REFUND WILL BE CREDITED IN THE SAME MANNER AND TO THE SAME ACCOUNT/CARD USED TO MAKE THE ORIGINAL PURCHASE.
PLEASE ALLOW 2 WORKING DAYS FROM RECEIPT OF YOUR RETURN FOR US TO PROCESS A REFUND. ONCE A REFUND IS PROCESSED YOU WILL RECEIVE AN E-MAIL CONFIRMING THIS. THE EMAIL WILL BE SENT TO THE SAME E-MAIL ADDRESS YOU USED TO PLACE YOUR ORDER. AFTER RECEIVING THE RETURN CONFIRMATION EMAIL, PLEASE ALLOW A FURTHER 5-10 WORKING DAYS FOR THE REFUND TO BE CREDITED TO YOUR ACCOUNT.
THIS TIMEFRAME IS DICTATED BY YOUR BANK OR CARD ISSUER AND IS OUTSIDE OF OUR CONTROL. YOUR REFUND WILL BE CREDITED TO THE SAME CARD WITH WHICH YOU MADE YOUR ORIGINAL PURCHASE.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
FAULTY OR WRONG ITEM:
IN THE UNLIKELY EVENT THAT THE GOODS YOU RECEIVE ARE DAMAGED, FAULTY OR NOT WHAT YOU ORDERED YOU ARE ENTITLED TO A FULL REFUND OF THE COST OF THE ITEM(S) AND POSTAGE AND PACKAGING. PLEASE NOTIFY US WITHIN 7 DAYS OF RECEIPT OF YOUR GOODS AT RETURNS@BIGB-ONLINE.COM QUOTING YOUR ORDER NUMBER, YOUR NAME AND ADDRESS, DETAILS OF THE PRODUCT AND REASON FOR RETURN, AND WHETHER YOU REQUIRE A REFUND OR REPLACEMENT. WE WILL THEN ADVISE ON HOW TO PROCEED WITH THE RETURN
DISCLAIMER
WE DO OUR BEST TO ACCURATELY REPRESENT THE ITEMS IN OUR PHOTOGRAPHY. HOWEVER AS WE HAVE NO CONTROL OVER OUR CUSTOMER’S MONITOR SETTINGS (COLOURS, RESOLUTIONS ETC) WE CANNOT GUARANTEE COLOURS WILL BE EXACTLY AS THEY APPEAR ON OUR WEBSITE. FURTHERMORE, SOME OF THE ITEMS WE SELL HAVE A ‘VINTAGE’ OR ‘DISTRESSED’ FINISH WHICH COMMONLY HAVE SOME VARIETY IN PRODUCTION.